Q: Why is my shipping so much?
A: Mug shipping costs so much because of the weight of the mug. Nearly every mug in my shop weighs over 1 pound, and for the post office that automatically bumps the item up to Priority Mail shipping (which is why there is a price jump from a lightweight t-shirt to a heavy mug).
Q: How long will it take for my products to ship?
A: I am a one woman shop and I am working hard to get your items out as fast as I can! If I am home, I generally say there is a 3-5 day turnaround once your payment clears (e-checks through PayPal take 3-5 days to clear). If I am out of town, sometimes it will take closer to 5-7 days for me to get the item out. During the holidays, it's so unknown and I promise I am getting your items out as fast as I can!
Q: I upgraded to Priority Mail Shipping, why didn't my product shop today?
A: Priority Mail shipping is based on the weight of your package, and does not affect the turnaround time for processing and packaging orders on my end. I still require 3-5 business days to ship out packages, and then once your item is shipped, that's when the priority mail shipping kicks in.
If you need something to be shipped out quickly, please send me an email! I will do my best to accommodate your request and get your order out as soon as possible :)
Q: Can you ship to my country?
A: YES! We can ship anywhere in the world that accepts packages! We ship via USPS and will provide you with a tracking number upon order. We ship out of southern Atlanta, GA and are not responsible for lost or delayed packages, or custom/delivery taxes.
Q: I received the wrong item. What do I do?
A: Although it is rare, if you received an item that was incorrectly sent, please send an email to firstname.lastname@example.org with your order number and we will instruct you on how we will move forward and get the correct item in your hands!
Q: My mug arrived broken, what do I do?
A: I am sorry to hear this! If your item arrived broken, please send an email with your name and order # and a photo showing the damage/broken item. I will follow up and instruct you on how we can move forward with this process and get your item safely replaced!
Q: Do you offer wholesale?
A: Yes, we do! Please send me an email and we can chat about your wholesale needs.
Q: Do you have any coupons I can use?
Q: Who takes all your product images?
A: I do! Unless a photo gives credit otherwise, I take all my own images on my website, instagram and for all of my products. I'm even in the process of starting a product photography side-business, so if you know anyone that needs some product imagery, blog photos, personal photos, etc. Have them send me an email!
Q: What equipment do you use to take your photos?
A: I use a Canon 6D and a 35 mm lens. I edit all my stuff in Lightroom with VSCO presets. On my instagram and some of my blog posts, I use my iPhone 5S and I edit my photos with the VSCO app.
Q: I've heard that you sponsor children - how do you do this and who do you do it through?
A: I'm so glad you asked! I'm a BIG believer in passing along the blessings. I LOVE orphans and my husband and I have personally been sponsoring children since we first were married, and it's just something I am very passionate about. So I sponsor four children solely through the profit I make on the products in my shop! Right now I am sponsoring children through Compassion International, Under His Umbrella and Africa New Life! If you've ever thought about sponsoring a child, I highly recommend it and say GO FOR IT!
Q: I want to start selling products, what advice do you have for me?
A: GREAT question! I get asked this a lot and I am currently in the process of building a course so I can share ALL THE INFO with you that I've learned over the last few years of owning a product based business! But my best advice to get you started is to: a) use your internet bestie, Google, and start searching! Look at the product minimums and go through the process to see if the company adds on any hidden fees (sometimes shipping is what will get you, too). b) Trust your gut! If the website is poorly laid out, if you feel sketchy, or if you email then and they don't respond or are really vague... Don't do it! I only use companies with great customer service and it makes ALL The difference!